Mac Mojo: The Office for Mac Team Blog - Providing feedback on the Help content

Mac Mojo: The Office for Mac Team Blog - Providing feedback on the Help content http://www.officeformac.com/ms/blog <span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">As part of content analysis (see my earlier post about this <a href="http://www.officeformac.com/blog/What-happens-to-the-content-feedback-you-send-us">What happens to the content feedback you send us</a>), the content team at MacBU reviews all feedback to determine what actions we need to take to improve our content. We also work with our product teams to translate the customer pain points, which helps them develop great products that meet our user’s needs.   In order to make sure we are hearing you right, it is very important that you describe your problem well, so we can address it the right way.   Here is an example of good feedback for the Help topic titled “<a href="http://www.microsoft.com/mac/help.mspx?target=f1b663d8-a674-45f4-88b6-a0d8df19d6061033&clr=99-1-0&MODE=ct&CTT=Search&ep=8&rtype=2&pos=2&quid=d8e3c6d6-10b9-46e2-be54-d347775bb94d&locale=en-US&usid=76f1743d-c434-4533-ba3b-39bb2dd6257f">Give your Office documents a stylish look</a>”:   I need to know how to change the default paragraph spacing.  I don't want an extra space after all my paragraphs.  How do I change the default spacing?  Please put this info in help asap. Thanks! This is great. I know that I need to add information about setting defaults.     Here is feedback for the same topic:   "bad username and password" In this case, I am not really sure what the user is trying to accomplish. Unfortunately, I have to ignore the comment and move on to comments that explicitly state the problem.   Please give us a detailed description of the problem. This will help us better address your needs. <span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">When you are reading one of our help pages and want to make a suggestion, you can use the feedback section at the bottom of the page. <span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">   If you want to provide feedback about the product, post your suggestions to the <a href="http://www.microsoft.com/mac/suggestions.mspx">Product Suggestions</a>  page. This is to make sure that the right folks are listening to you and acting upon your requests.   A huge thanks to all of you who continue to provide valuable suggestions that help us help you. Fri, 12 Dec 2008 23:12:22 GMT Web Crossing(r) Unix-v6.4 built Jan 14 2010 18:50:13 (source:1372 2010-01-14 15:39:31 -0800)/Unix-6.4 (http://webcrossing.com/) http://backend.userland.com/rss